Claims Service

When you buy insurance from Avocado, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every Avocado policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.

We pride ourselves on our claims team who has the appropriate skills, training, experience, and authority. We approach the process in a proactive and collaborative manner, working with the customer to identify the best solution in a timely manner.

The right claim to the right

If you have an issue while traveling in Mexico, our bilingual claims operators are on hand 24/7 365 days a year to support you. Mexican insurance policies from Avocado include clear information on how to file a claim. After a claim is filed, we will make sure you get the support you need and have your claim settled as fast as possible.

It is important to file all claims while you are still in Mexico and as soon as possible.

Want to file a claim?

Use the numbers below to call the insurance company listed on your policy.

AIG Seguros México, S.A. de C.V.

01 800 00 113 00

Chubb Seguros México, S.A.


Making a Claim

When you make a claim, it’s our opportunity to keep our promise to you. We tailor our approach to each claim, looking for the best way to move it toward resolution in the least possible time, while being sensitive to your needs.

See what our clients think about us

Avocado saved my trip!

I broke my arm in an auto accident while driving in Mexico. Avocado insurance was able to help me get medical attention, back to the states, and get my car repairs sorted out!
Kit N. Los Angeles

It’s nice to feel like someone’s got my back!

I travel regularly to Mexico for my business. Going back and forth so much, I needed to be protected. I feel much better about being my trips being covered with Avocado.
Adam D. San Diego

Get a Quote in 3 seconds or less

We give you the quote before you give us your email, phone number, or anything
else. We’re that confident in our ability to serve you!